HiSmiles Shipping Policy

Last Updated: August 9, 2026

HiSmiles currently ships to eligible addresses within the United States.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Processing times may be longer during major promotions, holidays, product launches, or periods of unusually high order volume.

2. Shipping Times

After processing, estimated delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery windows are not guaranteed unless expressly stated otherwise.

HiSmiles is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, service interruptions, or incorrect addresses provided by the customer.

3. Shipping Charges

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may vary based on the destination, order size, shipping method, and promotional offers.

4. Order Tracking

When available, tracking information will be sent to the email address associated with your order after the order has shipped.

Tracking information may take some time to become active after the carrier receives the package.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you provide an incorrect or incomplete address, contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping charges may apply where permitted.

6. Lost or Stolen Packages

Once an order has been delivered according to the carrier's tracking information, HiSmiles cannot guarantee recovery of packages that are subsequently lost or stolen.

If tracking shows delivery but you cannot locate the package, please check with household members, neighbors, building management, and the carrier before contacting us.

7. Damaged Packages

If your package arrives damaged, contact us as soon as reasonably possible.

Photographs of the shipping package and product may be requested to help us investigate the issue.

8. Shipping Delays

HiSmiles will make reasonable efforts to ship orders within the timeframe stated at checkout.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will provide appropriate notice and, where required, offer cancellation and refund options.

9. Contact

For shipping questions, contact:

HiSmiles
Website: heysmiles.shop
Email: usheysmiles@gmail.com

Please include your order number whenever possible.