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Refund & Return Policy
Last Updated: August 12, 2026
We want you to be satisfied with your purchase.
If you are not satisfied with your order, please review the policy below.
1. Return Window
Eligible return requests must generally be submitted within 30 days of delivery.
To be eligible for a return, the product must generally:
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Have been purchased directly through our online store;
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Be within the applicable return period;
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Be unused and in resalable condition;
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Be returned with its original packaging when reasonably possible; and
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Meet all other requirements described in this policy.
2. Skincare and Cosmetic Products
For health and hygiene reasons, certain skincare and cosmetic products may not be eligible for return once they have been opened or used.
This restriction does not limit any rights you may have under applicable law concerning defective, damaged, incorrect, or otherwise nonconforming merchandise.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.
Please provide:
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Order number;
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Description of the issue; and
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Photographs of the product and packaging when applicable.
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
4. Change of Mind
If you change your mind about a purchase, the product must satisfy the applicable return requirements.
Unless otherwise required by law, original shipping charges are generally non-refundable.
5. Return Shipping
If the return is due to a change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
If the return is due to our error, a defective product, or an incorrect item, we will review the situation and determine the appropriate resolution.
Please contact us before sending any return.
6. Refund Processing
Once an eligible return is received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require additional time to process and post the refund.
7. Non-Returnable Items
Returns may not be accepted for:
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Products that have been opened or used where hygiene restrictions apply;
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Products intentionally damaged after delivery;
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Products returned outside the applicable return period;
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Products purchased from unauthorized sellers; or
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Items specifically identified as non-returnable.
Nothing in this policy limits consumer rights that cannot legally be excluded.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has entered processing or shipment.
9. How to Request a Return
Send an email to:
Please include:
Order Number:
Full Name:
Email Used for Purchase:
Reason for Return:
Photos, if applicable:
Our customer support team will review your request and provide the appropriate next steps.
10. Contact
For questions regarding returns or refunds:
Email: contackorevan@gmail.com